IPTV Smarters Pro is the leading IPTV service provider that allows you to access IPTV content using both Xtream Codes and M3U file formats. Whether it is a free player or a premium player, it is common to fall under the not working issues. IPTV Smarters Pro is also one among them. If the IPTV Smarters Pro app is not working on your device, make use of this troubleshooting article and learn the process to fix it by yourself. Here, we have provided the various causes and fixes for the problems that might occur in the IPTV Smarters Pro app.
Possible Causes for the IPTV Smarters Pro App Not Working Issue
The IPTV Smarters Pro app fails to work for many reasons, as mentioned below.
- Unstable internet connection.
- Compatibility of the device.
- Invalid credentials.
- Corrupted cache files.
- Server issue.
How to Fix the IPTV Smarters Pro App Not Working Issue
You can follow all the troubleshooting fixes listed below to solve the problem of IPTV Smarters Pro not working on all devices, including Android, iPhone, iPad, Firestick, LG TV, and more.
Entering the Invalid Credentials
You cannot stream the content using the IPTV Smarters Pro app if you enter the wrong credentials. If you haven’t changed the credentials offered by the service, then it may include special characters, symbols, punctuation, and more. If you miss any of these letters while entering the password, you can’t log in to your account. So, enable the visibility option on the password field and enter the password carefully. If you enter the right password, it will let you log in with your account and access IPTV content on your device.
Check the Internet Connection
The Internet plays a prominent role in streaming content from the IPTV service. Since it is the key factor, your device must receive a standard internet connection with a minimum speed of 3-10 Mbps. If your device receives less than 5-10 Mbps, you must contact your ISP to fix the issue. Ensure a fast internet connection, and play any live TV channels or VOD from the IPTV Smarters Pro application and check if the problem has been fixed.
Renew your IPTV Plan
Sometimes, your IPTV plan may expire, and you may have failed to notice it. In such situations, the IPTV Smarters Pro app will not load any content from your provider. The only way to fix this problem is by renewing your current plan. Once you renew your IPTV plan, the IPTV Smarters Pro app will load all the content and allow you to play live TV channels or VOD content without any hassle.
Server Down
Server issues are major problems that you cannot fix yourself. These server downtime issues can be fixed only by the technical team of IPTV Smarters Pro. You need to wait until the problem has been resolved. Once it has been fixed, they will update the information in their community, forum, or social media handles. If you find the problem has been fixed, you can try playing the content on the app. At this time, the video will play without any streaming issues.
Turn Off/On the VPN
Most IPTV providers offer international channels. These international channels may be geo-restricted, and they cannot be played in your country. In such situations, you need to use a certified VPN like NordVPN to unblock the geo-restrictions. Once you connect your device with the related county server, you can play all the videos from your IPTV provider in the IPTV Smarters Pro app. Also, connecting the VPN to the wrong country server will also not work on your device.
Delete and Reinstall the Application
Deleting and reinstalling the IPTV Smarters Pro app will help you clear all the accumulated cache data on your device. These caches may get corrupted sometimes and prevent your device from playing the content by displaying the message “Unfortunately, IPTV Smarters Pro has stopped.” Apart from clearing the cache, it also helps you remove all the temporary data from the app. Once you uninstall the app, wait for a few minutes and reinstall it again on your device. After reinstalling the app, launch and log in with your credentials. Now, play any content from the app and check if it is working properly.
Update the IPTV Smarters Pro App
If the problem has been acquired while providing the new update, then it can be fixed only on the next update provided by the technical team of IPTV Smarters Pro. So, if you feel that the IPTV Smarters Pro application is not working after updating its firmware, then you need to wait until they provide the next update. If you have enabled the auto-update feature on your device, it will update the app automatically whenever it finds a new update. Once you have updated the IPTV Smarters Pro app, the problem of not working will be fixed immediately.
Update the Software Version on your Device
IPTV Smarters Pro will work only on Android Smartphones and Tablets that run on Android version 5.0 or above. if you are an Apple user, then your device must run on iOS and iPad OS 9.0 and above. If your device is running below the version mentioned above, it will not work on your device. You can fix this problem by updating the firmware on your device. Apart from the application not working issue, it will also help your device to fix most of the temporary issues.
Contact the Customer Support
If all the fixes listed above fail to work with your device, you can contact the customer support team to provide technical support. You can contact the support team of IPTV Smarters Pro by visiting its Contact Us page, which is available on its official website (https://www.iptvsmarters.com/contact-us/). Once the support team reaches you, explain the problem in detail to get a certified solution to resolve the issue of the IPTV Smarters Pro app not working.
Frequently Asked Questions
This problem may arise due to a poor internet connection.
